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Common questions
How do I turn on the PromptPad keyboard?
- Open the iPhone Settings app.
- Go to General > Keyboard > Keyboards > Add New Keyboard and choose PromptPad.
- Tap PromptPad again and turn on Allow Full Access.
Then, in any app, hold the globe key and pick PromptPad.
Why does PromptPad need Full Access?
Full Access lets the keyboard reach the internet when you use a cloud AI model, and share your shortcuts between the app and the keyboard. The keyboard only reads the text in a field when you tap a shortcut. It doesn't record what you type.
A shortcut didn't change my text. What now?
Check that Full Access is on and you're online (for cloud models). Very long messages may take a moment. If you use Preview mode, tap Apply to put the result in your text field. If it keeps happening, email us with the app you were typing in.
What's the difference between on-device and cloud AI?
On-device uses Apple Intelligence: free, unlimited, works offline, and your text never leaves your iPhone. It needs iOS 26 and an iPhone that supports Apple Intelligence. Cloud gives the best quality and works on more iPhones; your text is sent to the model and back, and never stored. Switch in Settings > AI > Model.
How do I switch keyboard languages?
Open PromptPad, go to Settings > Keyboard > Languages and choose your languages. In the keyboard, tap the language key to switch. Results always come back in the language you wrote in.
How do I restore my Pro subscription?
Open PromptPad and use Restore purchases on the Pro screen. Use the same Apple ID you subscribed with.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose PromptPad. Deleting the app or your account doesn't cancel it.
How do I delete my account or my data?
In PromptPad, go to Settings > Data. Signed in: Delete account removes your account and synced shortcuts from our servers. Signed out: Delete all data removes the shortcuts on your iPhone. You can also Export my data first.